At StorySteps, we want you to feel confident in your purchase. That’s why we offer a flexible refund policy for all paid services and digital products.
14-Day Satisfaction Guarantee
If you are not satisfied with your initial purchase, you may request a full refund within 14 days of the original transaction. We will honor all refund requests made within this period—no questions asked—provided you have not previously received a refund for the same product and are not otherwise in breach of our Terms of Service.
Recurring Payments
Refunds are only guaranteed for the first 14 days after your initial purchase of a product or service. Renewal payments (recurring charges) are not automatically eligible for refund, but you may contact support and we will review your case individually.
Abuse Protection
If you have already received a refund for the same product in the past, or are found to be in violation of our Terms of Service, your refund request may be denied.
Partial Refunds & Promotions
Partial refunds may be considered in special circumstances or for certain promotions at our discretion, such as when upgrading, downgrading, or switching plans.
Free Trials
If your subscription began with a free trial, refunds apply only to the first paid period following the end of the trial.
Digital Product Downloads & Access
For downloadable digital products, refunds are only available if the product has not been downloaded or accessed, except where the product is faulty or not as described.
Third-Party Payment Processors
Refunds are issued via our payment provider (such as Paddle), and processing times may vary depending on your financial institution.
Refund Processing Timeline
Refunds are typically processed within 5–10 business days, but the timing may vary depending on your payment method and provider.
Data Deletion
When a refund is processed, any data associated with the refunded product may be deleted without further notice. However, we may retain your data for a limited period in case you choose to renew or repurchase, unless you explicitly request that your data be deleted immediately.
How to Request a Refund
To request a refund, contact our support team at support@storysteps.net within 14 days of your initial purchase. Please include your order details for prompt processing.
Questions or Concerns
For any questions regarding your purchase or this policy, please contact us before making a payment. We’re here to help.
Policy Updates
We may update this policy as our services evolve. Any changes will be posted on this page.
